Terms & Conditions

Terms & Conditions

Pasión Costa Rica Terms & Conditions

All prices quoted are in US Dollars (USD).

By purchasing any of our services, you acknowledge that you have read the final version of the confirmed itinerary and agree to all products and services included in the total price.

  • Pasión Costa Rica runs tours rain or shine.
  • Pasión Costa Rica reserves the right to cancel a tour due to any unsafe condition (weather or otherwise).  Full refund is given if Pasión Costa Rica cancels the tour.
  • Pasión Costa Rica’s tours involve some inherent risk due to the physical nature of the tours as well as the presence of wildlife where the tours take place.  Though most Pasión Costa Rica tours are non-strenuous and take place on well-kept trails, it is recommended that clients be in good physical condition without any recent surgery, heart condition, injury, or pregnancy beyond 36 weeks.  If a client takes medication such as allergy pills and needs them with him/her or has other medical concerns, please have him/her inform the guide.  Pasión Costa Rica may not be held responsible for an encounter with any wildlife or natural disaster/occurrence.
  • Pasión Costa Rica recommends closed-toed shoes for nature walks.
  • Pasión Costa Rica Tours is not responsible for lost, broken or stolen items such as jewelry, money, cameras, passports, day packs, etc.

Reservations and Payment Policies:

Confirmation subject to availability: Due to our small, personalized tours, we cannot guarantee your reservation until we have confirmed receipt of your payment.

Your online credit card payment is safe and secure; the service is provided by Trust My Travel via Bokun’s reservation and payment system.

Cancellations:

  • Tours cancelled 12hr or less before the tour will have a 100% penalty (no refund).
  • Tours cancelled 12-24hr ahead of time will have a 50% penalty, or 50% refund.
  • Tours cancelled 24-48hr ahead of time will have A 10% admin fee applied (90% refund).
  • Tours cancelled more than 48hr ahead of time will have no penalty (100% refund).
  • Cancellations must be requested in writing and acknowledged in writing.
  • Cancellation policy for packages that include more than 3 tours or services: please inquire.

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